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Purchasing tickets

1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Colin Neighbourhood Partnership or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.

2. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event.

3. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.

4. To prevent fraud and protect Colin Neighbourhood Partnership and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

5. You must inform Colin Neighbourhood Partnership of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

6. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

7. Whilst we allocate specific seats to you we have the right to change these seats to others of equal value.

8. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of the Theatre or Venue Management.


9. Tickets will be despatched to you electronically.

10. We will try to despatch tickets to you promptly by the despatch method agreed at the time of booking:

server error; or

necessary for reasons of identification; or

user email problems

junkmail problems.

11. If tickets sent by email are returned to us via bounce back, your order may be cancelled and the ticket price and any supplementary charges (but not the booking fee or transaction fee) refunded.

12. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds

13. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Plan Protection purchased when you bought the tickets.

14. If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:

the tickets have been sent to an email address different to the one you specified and you tell us within a reasonable period, as set out at paragraph 11 above, but replacement tickets are not provided; or

your tickets are not sent and no arrangements are made for the tickets to be available for collection.

15. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been sentto you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event

16. Decisions to change or cancel events are the responsibility of the Promoter. Colin Neighbourhood Partnership cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.

17. You should always check that an event is going ahead at the scheduled date, time and venue.

18. If a Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to Colin Neighbourhood Partnership, Colin Neighbourhood Partnership will try to inform you. This will usually be contacted by letter for phone bookings or email for online bookings. In urgent cases it may be by phone.

19. If an event is rescheduled, changed or moved, the Promoter will usually give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an event is cancelled by the Promoter you will normally be offered a refund. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances.


20. If for any reason you are entitled to a refund, in most cases you must delete any tickets you have.

21. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.

22. For more information about refunds, please contact us

23. No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event (see paragraph 24 below).

Attending an event

24. Events are not the responsibility of Colin Neighbourhood Partnership. Colin Neighbourhood Partnership does not organise events and has no responsibility whatsoever for any loss or damage of any kind suffered at or in connection with any event (including loss, damage or theft any personal property at an event).

25. Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue.

26. Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue or the Promoter will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.

27. Colin Neighbourhood Partnership will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available from the Promoter or venue operator via the box office or their website or during the online booking process.

28. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

29. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.

30. Specific seats may be allocated to you at the time of booking, but the Promoter or venue operator reserves the right to change these seats to others of equal value.

Colin Neighbourhood Partnership coach travel

31. Items 32 to 37 apply where Colin Neighbourhood Partnership offers coach travel in conjunction with a ticket. Unless stated otherwise on booking, whilst Colin Neighbourhood Partnership sells tickets only as the Promoter’s agent, it supplies the coach travel itself.

32. Colin Neighbourhood Partnership may alter or cancel the coaches which it runs for operational reasons. Whilst Colin Neighbourhood Partnership will endeavour to notify you (using the contact details you provided) of any changes to your journey it cannot guarantee to do so. You should always check that the journey is going ahead at the scheduled time and departure point and you must advise your party of any changes.

33. If Colin Neighbourhood Partnership makes changes to coach availability in a way which means you can no longer attend the event, you will be entitled to a full refund of the cost of your coach travel, your ticket price and any booking fee, transaction fee or supplementary fee. This does not include changing the time of the coach within the day the coach has been organised for.

34. Colin Neighbourhood Partnership will take all reasonable precautions to ensure coaches arrive on time but is not responsible for delays due to circumstances which are unforeseen or beyond its control (e.g. traffic delays or vehicle breakdowns).

35. You should take care of any personal property that you may have with you on any coach, and in no circumstances should you leave it unattended. Colin Neighbourhood Partnership is not responsible for the loss, damage or theft of such personal property..

36. Event tickets purchased as part of a ticket and coach package will not be posted to you in advance unless otherwise specified by Colin Neighbourhood Partnership. Unless otherwise advised:

you and your party must travel on the designated coach to receive your tickets. If you or any member of your party do not travel on the designated coach you are not guaranteed entry to the event;

the coach ticket must be produced in order to collect the ticket for the event. If you or members of your party lose their coach ticket, the credit or debit card used to make the purchase must be presented to collect the event ticket.


37. We may share your personal information with Promoters, venue operators, coach operators and others as necessary for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.

38. If you have registered, with Colin Neighbourhood Partnership and/or any of our associated companies, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.If you do not wish to receive further material please contact us

39. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.


40. Colin Neighbourhood Partnership cannot be liable in any way for the acts or omissions of others (including Promoters and venue operators). However, Colin Neighbourhood Partnership does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.

41. These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Colin Neighbourhood Partnership, you and, as Colin Neighbourhood Partnership contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.

42. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by NI law and any disputes arising out of any transaction between you and Colin Neighbourhood Partnership are subject to the exclusive jurisdiction of the NI Courts.

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Colin Neighbourhood Partnership
Cloona House
31 Colin Road
Belfast, BT17 0LG
Tel: 028 9062 3813
Fax: 028 9030 9722

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